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Getting Started

  1. Understanding Order StatusLearn what each order status means and how orders progress through fulfillment. Every order in ShipBee moves through a defined lifecycle from the moment it syncs from your Shopify3 min to readUpdated 26 Sept 2026
  2. Connect Your StoreConnect a Shopify store to ShipBee in three steps, and check that it is syncing from the My Stores page.2 min to readUpdated 26 Sept 2026
  3. How to Fulfill Your First Orders in 10 MinutesSet up the account, connect a store, ask for a quotation, and pay. Ten minutes end to end.4 min to readUpdated 26 Sept 2026
  4. Welcome to ShipBee FulfillmentWhat ShipBee does, what the dashboard shows you, and where to go first.2 min to readUpdated 26 Sept 2026
  5. Orders Page OverviewRead the All Orders page: the summary strip, the status tabs, the columns in the order table, and how to narrow the list down to the orders you need.3 min to readUpdated 30 Aug 2026

Orders

  1. Understanding Order StatusesKnow what each status means and what action to take. Every order in ShipBee progresses through a defined lifecycle from initial sync to final delivery.5 min to readUpdated 26 Sept 2026
  2. Ask for a Quote and Pay your OrdersTo request a quotation, navigate to the product page and click on the 'Request Quote' button. Fill in the necessary details such as quantity and any specific requirements.1 min to readUpdated 26 Sept 2026
  3. Filtering and Searching OrdersYour dashboard holds thousands of orders. Filtering and search are how you find the one you need.2 min to readUpdated 26 Sept 2026
  4. Order ActionsManage your order fulfillment workflow with ShipBee's order actions. These include placing orders on hold, creating support tickets, editing order details, and refreshing order1 min to readUpdated 26 Sept 2026
  5. Order Details and TimelineDeep dive into individual order information and tracking history. The order detail view provides comprehensive information about any individual order in your system.1 min to readUpdated 30 Aug 2026

Shipping

  1. Shipping Timeline ExplainedThe Shipping Timeline provides a visual chronological record of every significant event in your package's journey from warehouse to customer doorstep.2 min to readUpdated 30 Aug 2026
  2. Tracking Your ShipmentsMonitor delivery progress for all your orders. ShipBee provides comprehensive shipment tracking that lets you monitor any package using its tracking number.2 min to readUpdated 30 Aug 2026

Inventory

  1. Inventory Management OverviewSee stock across every product and variant, read the status labels, and use velocity to decide what to reorder.3 min to readUpdated 30 Aug 2026
  2. Managing Stock LevelsFilter inventory by store and stock status, read the reorder planning panel, and set the threshold that marks an item low.3 min to readUpdated 30 Aug 2026

Finances

  1. Reward SystemEarn points on every order and turn spend into balance. The Reward System gives you points on every dollar you spend with ShipBee.1 min to readUpdated 26 Sept 2026
  2. Managing Your FinancesFull control over payments, invoices, and balance The Finances section gives you a complete overview of your payments, invoices, and balance.1 min to readUpdated 30 Aug 2026
  3. Finances OverviewManage your account balance and payment methods. The Finances page is your central hub for managing account funds, payment methods, and transaction history.1 min to readUpdated 30 Aug 2026
  4. Invoices and BillingGenerate billing statements for your records. ShipBee provides invoice generation tools for maintaining proper financial records.1 min to readUpdated 30 Aug 2026
  5. Adding Balance (Top-Up)Fund your account before you pay for orders. Transfer the money, upload the receipt, and the balance updates after verification.2 min to readUpdated 30 Aug 2026

Features

  1. Price ManagementView and manage product pricing across your fulfillment operations.1 min to readUpdated 26 Sept 2026
  2. Stores ManagementConnect and manage your ecommerce stores. The Stores page is where you manage every connected store.1 min to readUpdated 26 Sept 2026
  3. Quality InspectionEvery ordered product is checked with photos and a video before it ships. Here is where to find them.2 min to readUpdated 26 Sept 2026
  4. Using the Ticket System for Order IssuesRaise an order problem as a ticket, keep the whole conversation in one thread, and track it to close.3 min to readUpdated 26 Sept 2026
  5. Sourcing CalculatorPrice a product before you commit. Upload an image or paste a product URL, pick the countries you ship to, and get a landed cost estimate per destination.3 min to readUpdated 30 Aug 2026
  6. Branding Options with ShipBeeShipBee offers a variety of branding and customization options to help you align the platform with your brand identity.1 min to readUpdated 30 Aug 2026

Settings

  1. General Settings OverviewSet your timezone, language, and default currency, and choose which alerts reach you.2 min to readUpdated 26 Sept 2026
  2. Team ManagementAdd team members and manage access to your ShipBee account. Team Management allows you to invite colleagues to collaborate on your ShipBee fulfillment operations.1 min to readUpdated 30 Aug 2026

Partners

  1. Become an AffiliateEarn money by referring new ShipBee users. The Affiliate program allows you to earn money by referring people from your network to ShipBee.1 min to readUpdated 30 Aug 2026

Troubleshooting

  1. Store Connection IssuesFix disconnected or problematic store connections. Store connections occasionally encounter issues that disrupt order syncing between your e-commerce platform and ShipBee.2 min to readUpdated 26 Sept 2026
  2. Payment TroubleshootingResolve payment failures and processing issues. Payment issues can delay order fulfillment, but most problems have straightforward solutions.4 min to readUpdated 30 Aug 2026
  3. Common Order IssuesFind the orders that need you, read what went wrong, and know which problems you fix yourself and which need a ticket.3 min to readUpdated 30 Aug 2026

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