Privacy Policy

1. Introduction

ShipBee Fulfillment ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shipbeefulfillment.com, use our tracking portal, or access our fulfillment dashboard.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

2.1 Personal Data

We may collect personally identifiable information that you voluntarily provide, including:

• Name and email address
• Phone number
• Business name and address
• Shipping addresses
• Order information
• Payment information (processed securely via third-party providers)

2.2 Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website
• Click patterns and interactions

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our fulfillment services
• Process and track shipments
• Send order updates and notifications
• Respond to customer service requests
• Improve our website and services
• Analyze usage patterns and trends
• Prevent fraud and ensure security

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through our cookie consent banner.

4.1 Essential Cookies

Required for the website to function properly. These cannot be disabled.

4.2 Analytics Cookies

We use PostHog for analytics to understand how visitors interact with our website. This helps us improve our services. You can opt out of analytics cookies through our cookie consent banner or by enabling "Do Not Track" in your browser.

PostHog processes data in the EU region (eu.posthog.com). Learn more at PostHog's Privacy Policy.

5. Third-Party Services

We use the following third-party services:

• Supabase: Database and authentication services (Privacy Policy)
• PostHog: Analytics and user behavior tracking (Privacy Policy)
• Vercel: Website hosting and deployment (Privacy Policy)
• Shipping Carriers: We share shipping information with carriers (YunExpress, DHL, FedEx, PostNL) to deliver your packages.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

• Account data: Retained while your account is active
• Order data: Retained for 7 years for legal compliance
• Analytics data: Retained for 12 months

7. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of data processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@shipbeefulfillment.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with all third-party providers
• Use of EU-based data centers where possible

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this privacy policy, please contact us: